30-Day Happiness Guarantee

Last updated: 29.10.2026

Our guarantee

Our voluntary guarantee applies to your first purchase of each Doganics product. If you and your dog are unhappy with it, email hello@doganicscare.com within 30 days of delivery with your order reference and brief feedback. We will help resolve the issue or refund the product purchase price if it is not the right fit.

Opened products that have been genuinely tried are eligible. You do not need to keep using a product that causes an adverse reaction.

Eligibility and bundles

The guarantee allows one claim per customer per product. For bundles containing several units of the same product, it covers one opened unit per product. Additional unopened units remain subject to statutory withdrawal rights and any additional return rights offered.

Returns and refunds under this guarantee

Shipping is excluded only from this voluntary benefit, without affecting statutory delivery refunds or remedies. Get in touch for further instructions regarding your return. 

Your statutory rights

Guarantor: Doganics Dog Care SL, Barcelona. We may decline a demonstrably abusive claim under this voluntary benefit, explaining our reasons. This does not affect your statutory rights. Legal conformity remedies are free where applicable and operate independently of this guarantee. More favourable promises already made in advertising remain relevant.