Returns and Withdrawal Policy

Last updated: 29.10.2026

Your right to withdraw

You may withdraw from an eligible online purchase within 14 days without giving a reason. The period expires 14 days after the day you, or a third party you designate other than the carrier, receives the goods. For goods in one order delivered separately, the period runs from receipt of the last item; applicable rules for multiple lots or regular deliveries also apply.

Tell us by an unequivocal statement sent before the period expires: email hello@doganicscare.com or write to Doganics Dog Care SL at Carrer Provenza 325, local 8, 08037 Barcelona, Spain. You may use the model form below, but it is not compulsory. You may also use the online withdrawal function at [CONFIRM working URL]. We acknowledge online submissions promptly by email with the statement and submission date and time. Withdrawal does not depend on our prior approval.

Send goods back without undue delay and within 14 days after communicating withdrawal, to [CONFIRM return address]. You bear the direct return cost unless we agree otherwise. [CONFIRM estimated return cost for any goods that cannot normally be posted, or remove if inapplicable.]

Refunds and handling

For withdrawal from the whole order, we refund all payments received, including the least expensive standard delivery we offered. Extra costs of a premium delivery option are not refundable. We refund without undue delay and within 14 days after being informed of withdrawal, but may withhold reimbursement until we receive the goods or evidence you sent them back, whichever is earlier, unless we offer to collect them. We use the original payment method unless you expressly agree otherwise, without refund fees.

You may inspect goods as you would reasonably do in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Original packaging is helpful but is not a blanket condition for exercising withdrawal. Proof of purchase may be an order reference or other sufficient evidence. Discounted goods have the same statutory rights.

Exceptions and defective goods

A statutory exception may apply to genuinely rapidly deteriorating or expiring goods, clearly personalised goods, or sealed goods unsuitable for return for health or hygiene reasons after unsealing. We identify any applicable exception before purchase. Supplements, pet-care products and gift cards are not automatically excluded simply by category.

Exceptions do not remove rights relating to defective, unsafe, incorrect or non-conforming goods. Contact hello@doganicscare.com; we cover necessary remedy and return costs where legally required. Prompt reporting helps us investigate, but a 14- or 15-day reporting period is not a blanket deadline for statutory defect claims.