Shipping Policy

Last updated: 29.10.2026

Delivery destinations and charges

We deliver to the countries and territories listed at checkout and in the schedule below. Product or address restrictions are disclosed before payment. Delivery availability does not promise delivery to every EU territory.

Your total price, including applicable taxes and delivery charges, is shown before ordering. We do not add unexpected charges for ordinary deliveries within the EU customs and VAT territory. Any special-territory or non-EU arrangement must be clearly explained before purchase.

Delivery times

Unless a different delivery time is agreed, we deliver without undue delay and within 30 days of contract conclusion. If we miss the agreed or statutory deadline, you may ask us to deliver within an appropriate additional period and terminate if we still fail. Immediate termination is available where legally permitted, including refusal to deliver or an essential deadline. We refund amounts due following termination without undue delay.

Delivery responsibility

We remain responsible for delivery by carriers we appoint. Risk passes when you or your designated recipient, other than the carrier, takes physical possession, subject to the legal exception where you independently appoint a carrier we did not offer.

Delivery problems

Contact hello@doganicscare.com about a missing, damaged or incorrect delivery. Photos and packaging can help investigation but do not override your statutory rights.

If an address is wrong or delivery is not collected, we contact you about a lawful solution. Any redelivery charge must be transparent, reasonable and legally justified; automatic forfeiture of payments does not apply.